Privacy Policy

At Dream Journey, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit booking enquiries, and use our bespoke travel concierge services.

1. Information We Collect

We collect information from you when you submit forms, register an account, or request a travel consultation. This includes:

• Personal Identifiers: Full name, date of birth, gender, and contact details (email address, telephone number, mailing address).
• Travel Documentation: Passport number, nationality, visa details, and emergency contact details (necessary for custom tour logistics).
• Preferences and Interests: Diet preferences, medical conditions requiring attention, destination history, activity levels, and custom accommodation parameters.
• Financial Information: Billing addresses and payment card details (processed securely via our encrypted PCI-compliant processors).

2. How We Use Your Information

We process your information to fulfill our contract with you and support our legitimate business activities:

• To curate custom itineraries, secure hotel reservations, coordinate local tour guides, and book regional transfers.
• To verify payments, process transactions, and handle cancellation refunds.
• To send updates regarding flight delays, itinerary adjustments, and 24/7 concierge alerts during your trip.
• To comply with regulatory obligations, local health mandates, border control regulations, and financial audits.

3. Sharing Information with Third Parties

Because Dream Journey coordinates custom packages across global networks, we must share specific details with third-party service providers:

We share names, passport data, and dietary requirements with partner hotels, local airlines, private drivers, and regional tour guides. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security & Storage

We implement industry-standard physical, electronic, and administrative safeguards to secure your personal data. Please note that while we use modern secure socket layer (SSL) encryption, no electronic transmission over the internet can be guaranteed 100% secure.

5. Your Legal Rights

Depending on your location (e.g. EU GDPR or California CCPA), you hold specific rights regarding your personal data, including the right to request access, correction, transfer, or complete erasure of your data. To exercise these rights, please contact our concierge team.

6. Cookies & Site Analytics

Our site uses cookies to personalize content, adjust UI theme preferences (light/dark modes), and analyze traffic patterns. You can choose to disable cookies through your browser settings, though some interactive elements might not function as designed.

7. Contact Details

If you have questions regarding this Privacy Policy, please email our legal compliance officer at privacy@DreamJourney.com.