Support Center
Frequently Asked Questions
Find quick answers to common questions about booking, payments, cancellations, and premium concierge services.
Every package can be customized to suit your preferences. After you select an itinerary, click "Book Adventure" or fill out the contact form. Our travel concierges will contact you to fine-tune hotel selections, dates, and extra excursions.
Starting prices generally cover accommodation, guided tours, local transfers, and designated meals. International flights are not included by default, but we can arrange them for you at competitive rates.
We offer flexible cancellation. Fully refundable deposits are available up to 30 days prior to the departure date. Cancellations made inside 30 days are subject to partial retention depending on local supplier policies.
Yes, we strongly recommend comprehensive travel insurance covering trip delays, medical evacuation, and lost luggage for all tours.
We accept major credit/debit cards (Visa, MasterCard, American Express), bank wire transfers, and secure online payments via Stripe or PayPal. Payment schedules can also be split (deposit + installment options) for premium custom packages.
While major route and hotel adjustments are difficult to organize last-minute, minor adjustments (e.g. changing dining spots or starting a guided walk a bit later) can be easily coordinated through your 24/7 assigned local concierge guide.
You will need a passport valid for at least six months beyond your planned return date. Depending on your destination and nationality, you may also need a tourist visa. Our concierge team will provide guidance on necessary entry requirements.
Absolutely. Whether you are vegetarian, vegan, gluten-free, or have specific food allergies, we notify all hotels and local hosts in advance to ensure safe, delicious dining options throughout your journey.
For standard trips, we recommend booking 3 to 6 months in advance. For peak travel periods (such as summer in Europe or holidays) or custom luxury safaris, booking 9 to 12 months ahead is highly recommended to secure premium lodging.
Yes, all of our signature travel packages include private airport pickup and drop-off transfers. Our professional drivers will meet you in the arrivals hall with a personalized placard.